Techno Professor is available to assist you with in-office and on-site custom technical support. Techno Professor can clean and repair your computer, assist you with networking configurations, home theater setup and more. Just call 745-TECH (8324) for information.

Price List

In Store

On Site*

Computer Diagnostic

  • — Basic diagnostic and troubleshooting
  • — A quote for parts and labor will be provided

This does not include the actual repair of the computer

$50.00

$75.00 per hour

Computer Setup

  • — Unpack computer and parts
  • — Connect parts together
  • — Power up computer
  • — Configure options and install available OS updates

This does not include the actual repair of the computer

$30.00

$75.00 per hour

Computer Tune-Up

  • — Perform system optimization
  • — Install available updates
  • — Remove dust inside computer
  • — Clean case and screen

This does not include the actual repair of the computer

$50.00

$75.00 per hour

Data Backup or Transfer

  • — Upon request, Citizens will backup data up to 4GB on DVD or up to 10 GB on other device
  • — Should adequately back up most email, favorites, and other important data
  • — Multiple media and program files are not included

$60.00

$75.00 per hour

Data Recovery

  • — If data can be recovered, backup of up to 10GB on DVDs or up to 30 GB backup or transfer to a customer
    supplied external storage device or computer
  • — $5.00 for each additional GB
  • —If data cannot be recovered, a $50.00 diagnostic
    fee will apply

$60.00 or $50.00/Diag if no recovery possible

$75.00 per hour

Email Setup / Troubleshoot

  • — Phone, On-Site or In-Store help with configuring
    email software
  • — Resolve issues with email usage

$50.00 per hour

$75.00 per hour

Install Hardware

  • — Installation of hardware (i.e. hard drive, DVD drive memory, etc.)

$50.00 per device

$75.00 per hour

Install Software – 1 Program

Installation of one or more of the following programs:

  • — Citizens Dialup Software or manual setup of dialup networking
  • — Citizens Dialup Accelerator
  • — Citizens PC Protection or PC Protection Plus

Requires 12-month commitment, First month FREE with installation

$30.00

$75.00 per hour

Printer Setup

  • — Includes installation of drivers and software for one computer

$50.00

$75.00 per hour

Reinstall Operating System (Windows or Mac)

  • — Format of hard drive (completely erasing all data)
  • — Basic cleaning of the computer and checking cooling fans
  • — Includes Secure Computer
  • Requirements:
  • — Recovery disks that came with the system
  • — Valid product keys for operating system and all software
  • — Driver disks if available (usually only need these for hardware that was installed after the computer was shipped from the manufacturer to the customer or store)
  • — Disks for all other software that needs to be reinstalled
  • — High Speed Internet connection required for on-site service

$99.00

$75.00 per hour

Tablet Setup

  • — Connect device to wireless network
  • — Basic configuration and tutorial of software

$30.00

$75.00 per hour

Technology Training / Consultation

  • — Learn how to use a new device or software
  • — Consultation on what technology is best suited to meet the need

$50.00 per hour

$75.00 per hour

Virus & Malware Removal

  • — Removal of malware (viruses & spyware)
  • — Windows Updates for all currently supported Microsoft Operating Systems
  • — High Speed Internet Connection required for on-site service

$100.00

Not Available

Wireless Router Setup

  • — In-office operation (allows testing to ensure that everything is working properly before its taken home)
  • — Charge per device configured

$25.00

$75.00 per hour

All other computer repair work is $75 per hour. Work will be billed per hour with a minimum of 1 hour charge and in 30 minute increments. Any parts that must be ordered will have to be pre-paid for by the customer. Special orders of hardware and software may be non-refundable or charged re-stock fee. All returns to the manufacturer will be done by the customer. Citizens is not responsible for warranty of parts ordered.
*A port to port charge may be required for on-site services where applicable. Citizens recommends customer back up data before service.
**Citizens does not back up data unless requested; charges will apply.

Techno Professor Remote Support TeamViewer 10.0

Citizens PC Protection Software

  • Open emails and surf the Internet without the fear of viruses, spam, and hackers
  • No need for multiple protection software. Citizens PC Protection System is complete security package with automatic updates and notifications
  • Protects against outbreaks of new viruses
  • Cleans existing viruses
  • Easy installation
  • 24-hour technical support
  • Compatible with Vista operating system

 

PC Protection — $3.95 a month

fights computer viruses and othe threats coming through the Internet and mobile networks. PC Protection provides desktop firewall protection with intrusion and spyware prevention solutions.

PC Protection Plus — $4.95 a month

gives you quality anti-virus, spam, spyware, anti-phising, web traffic scanning, and firewall protection. Citizens PC Protection plus has 3 levels of Parent Control (Parent, Teenager, and Child) to block unacceptable websites and unwanted content.

Protect multiple computers

Get three copies of PC Protection for only $9.99 a month, or three PC Protection Plus with Parental Control for only $11.99 a month. Additional copies may be purchased individually or in increments of three.

Sign up today!

Let Citizens protect your family and the functionality of your computer. Install it and forget it.