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Payment Methods

Avoid the hustle and hassle of paying your Citizens bill. Citizens has five easy ways to make paying your bill convenient. Please try one of our easy payment options.

  • Auto-Pay Online – Have your current Citizens bill and credit card on hand,  select “Click here to pay your bill” button above and follow the set up instructions.
  • Auto-Pay Paper Form – Have your Payments automatically deducted from your checking or credit card account. A short and simple authorization form is all that is required from you. A printable verison of the form is available here. (pdf format)
  • In-Person – We invite you to come in to make your payments or drop your payment into our night-drop box.
  • Call-In – Call our business office at 800-941-0426 with your debit or credit card number
  • By Mail:
    P.O. Box 137
    Floyd, VA 24091

We are sure you will find one of our five easy payment options convenient for you. If we can be of further assistance with your communication and entertainment needs, we welcome your call or visit.