Contact Us

Call Us

Floyd Area

  • Service or Billing Inquiries 540-745-2111
  • Toll-Free 1-800-941-0426
  • Fax 540-745-3791
  • Repair & Maintenance 540-745-2115
    or 540-745-2116

Ft. Chiswell Area

  • Service or Billing Inquiries 276-637-6485
  • Toll-Free 1-800-941-0426
  • Fax 276-637-3797
  • Repair & Maintenance 276-637-6485

New Castle Area

  • Toll-Free 1-800-941-0426

All Areas

  • Technical Support 24/7 1-800-741-9525
  • Directory Assistance Local calls 411
  • Long Distance Dial 1 + area code + 555 + 1212
  • Time & Temperature 540-745-2036
  • VA Relay Service Center TT 711 or 1-800-828-1120
  • VA Relay Service Center Voice 1-800-828-1140

Visit Us

Business Office

Lobby Hours: Monday – Friday 8am to 6pm Saturday 9am to 1pm

Drive-up Hours: Monday – Friday 8am – 5pm
220 Webbs Mill Road P.O. Box 137
Floyd, Virginia 24091

Holiday Hours

Citizens observes and will be closed the following holidays:

  • New Year’s Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday following Thanksgiving Day
  • Christmas Eve
  • Christmas Day

Should a holiday fall on a Saturday, the preceding Friday will be observed; if a holiday falls on Sunday, the succeeding Monday will be observed.

Write Us

Concerns

At Citizens, our mission is to provide quality service and excellent support that is satisfactory to our customers. We realize that difficulties will sometimes occur notwithstanding all our efforts to avoid them. If your requirements are not fully met by calling our service number or difficulties are not promptly corrected, please contact our Assistant General Manager with the facts.

Dennis Reece P.O. Box 159 Floyd, VA 24091-0159 or call 540-745-2111